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Customer Service Representative

Bratislava 1400 € brutto full-time
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Krátky popis


We are hiring a Customer Service Representative to manage customer queries and complaints.                  




Náplň práce



General Job Purpose:
To provide customers with the highest quality of service by providing consistent customer service and resolution in  order to ensure timely release and/or inbound or outbound movement of freight/cargo

Summary of Essential Job Functions:

- Provide and ensure a high level of customer service by developing and maintaining a strong relationship with customers’ front line personnel in    the various operating divisions and subsidiaries.
- Prepare, analyze, and/or submit documentation to the appropriate parties (customs, agents, clients) in order to ensure they are in accordance    with all applicable laws and regulations relating to customs and transportation.
- Anticipate, identify, and resolve problems which could delay the timely release or movement of freight.
- Maintain relationships with correspondent brokers and other service providers to ensure that agents exceed the customers’ service     
  requirements.
- Resolve banking and letter of credit problems.  Advise customers on payment options and terms.
- Resolve billing issues and ensure that invoicing and vendor payments are billed accurately.
- Complete accurate data input, corrections and maintenance into computer files.
- Obtain payment on delinquent accounts and/or complete accounting adjustment forms for processing.
- Resolve billing issues, coordinate post entry activity on customers’ accounts.



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Požiadavky na zamestnanca


Education:
High school diploma/equivalent. 

Experience and Knowledge:
Minimum of three (3) years industry experience.

Personal Attributes:
- Proficient computer skills.
- Strong customer service, organizational and communication (written/oral) skills.
- Strong knowledge of customs regulations.
- Strong oral and written English language skills, Local Languages



O spoločnosti



PLUSIM company
 offers complete moving services throughout Slovakia, as well as international moving around the world. Company also provide domestic and international freight and storage services.

POUČENIE O OCHRANE OSOBNÝCH ÚDAJOV


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